Tech Mahindra And UiPath Launch AI Driven End-To-End Automation Solution For Enterprises

Artificial Intelligence (AI) powered solution to enhance operational efficiency, business agility and customer experience

Tech Mahindra Ltd., a leading provider of digital transformation, consulting and business reengineering services and solutions, and UiPath announced their first joint solution offering - an end-to-end cognitive operations automation solution, in the area of Service Desk Operations. This ready-to-use cognitive operations solutions will help to accelerate the automation journey of an enterprise. 

Due to ongoing digital transformation efforts, service desks have become more accessible to customers, and need to support a wider and complex range of offerings. The cost of manual service desk support increases by 3X with every escalation. Further, the high volume of customer requests and limited service desk capacity leads to a high average wait and response time, which then translates into an average customer experience.

Keeping these industry pain points in mind, Tech Mahindra and UiPath have developed a solution to enhance operational efficiency, business agility and provide better customer experience. Combined with self-service capabilities, the solution will support the entire life cycle of a service desk ticket from creation to closure i.e. categorization, triaging, resolution and knowledge management.

As part of the TechMNxt charter, which supports building a collaborative disruption ecosystem to drive innovation, Tech Mahindra and UiPath came together in 2016.  In this Joint Solution Offering, Tech Mahindra has integrated their flagship AIOps (Artificial intelligence for IT operations) platform TACTiX, powered by Machine Learning and Natural Language Processing capabilities, with UiPath’s industry leading RPA (Robotic Process Automation) capabilities and platform to provide end-to-end automation in the area of Service Desk Operations.

As part of the TechMNxt charter, Tech Mahindra is betting big on next gen technologies such as Artificial Intelligence, Machine Learning, Internet of Things (IoT), Cybersecurity, Robotics, Automation, Blockchain and 5G, to solve real business problems of the customers by delivering innovative solutions and services.

Dallas, Mumbai– April 30^th, 2018